The National Patient Safety Foundation is relocating to Boston

The National Patient Safety Foundation (NPSF) is an internationally recognized leader in the field of patient safety, a key strategic focus of the health care system.  The growth of NPSF’s successful programs presents new opportunities for individuals interested in focusing their careers on this critical mission. Newly created positions at a variety of levels provide the chance to be on the cutting edge of healthcare while working for a national leader in a highly visible role. If you are interested in growing professionally within an innovative, highly respected organization, we invite you to explore excellent opportunities in support of our vast array of programs and collaborative relationships. 

The National Patient Safety Foundation is relocating to Boston. Come help us make a difference.
Qualified candidates should submit their resume, with cover letter stating salary history and requirements, to:
employment@npsf.org

Or mail to:
HR - Employment  
National Patient
Safety Foundation
132 MASS MoCA Way
North Adams, MA 01247

Phone: (413) 663-8900
Fax: (413) 663-8905

Vice President, Programs

Job Summary
The Vice President develops the Foundation’s strategic program goals and facilitates their implementation in consultation with the President, COO and Board of Directors. The Vice President, Programs plays the lead role in the successful planning, implementation and evaluation of key programs and initiatives at the National Patient Safety Foundation (NPSF).   The primary duties of this position are to lead, manage, evaluate and maintain programs that specifically address patient safety including membership programs, research, educational programs, patient and family initiatives and associated activities. This position is also responsible for monitoring and measuring program result and developing new programs to meet changing needs and demands in the field of patient safety.   

Duties and Responsibilities

• Develops and nurtures relationships with patient safety leaders and key representatives at member organizations and in the health care field.
• Develops and implements key programs and related activities through consistent and effective project planning, management and evaluation.
• Monitors the measurement of program effectiveness.
• Ensures annual budgetary requirements are met.
• Identifies and implements tools, processes, interventions or infrastructure necessary to ensure success of NPSF programs that address patient safety practices.
• Adjusts and shapes program activities to meet the changing and maturing needs of the field of patient safety. 
• Utilizes appropriate internal and external resources with expertise in patient safety and related fields.
• Maintains a view to change in the external environment with respect to patient safety and anticipates future program offerings
• Provides oversight of program and research activities.
• Conveys information clearly, concisely and accurately in both written and oral forms.  Ensures that information is shared with whomever it may affect, directly or indirectly.
• Looks for and uses opportunities to collaborate and partner with industry leaders, member organizations and colleagues
• Identifies trends in healthcare and evaluates practices for their applicability to NPSF.  Oversees the development of products and services that will improve patient safety.
• Serves as a resource professional, representing NPSF at national and regional meetings and seminars or in other capacities as required.
• Develops and maintains a program for high performance standards and sound employee relations at all levels in the Program division.
• Provides guidance and direction to employees to assist them in their professional development
• Plays a key role in the development of NPSF’s annual Congress program offerings.  Provides guidance to, and collaborates with, the Manager, Congress and Conferences.

Knowledge, Skills and Abilities

• Strong interpersonal skills, energy, drive and initiative
• Results oriented
• Excellent verbal and written communication skills
• Strong analytical and critical thinking skills

Credentials and Experience

• Health professional with advanced degree (e.g., MSN, MBA, MPH) with a minimum of 3 years health care experience and a passion for improving patient safety
• Minimum of 7 years demonstrated leadership experience in clinical and/or the business side of health care is required
• Experience with complex healthcare systems, operations and change management
• Knowledge of using data for improvement, outcomes, measurement and systems development
• Experience in leading quality improvement and patient safety initiatives is preferred
• Expertise in successfully executing and managing programs and projects

The National Patient Safety Foundation is relocating to Boston. Come help us make a difference.
Qualified candidates should submit their resume, with cover letter stating salary history and requirements, to:
employment@npsf.org or mail to: HR – Employment | National Patient Safety Foundation | 132 Mass MoCA Way | North Adams, MA | 02147

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Program Managers

Job Summary:
Program Managers support key programs of the foundation including Stand Up for Patient Safety, Ambulatory Stand Up for Patient Safety, community Stand Up for Patient Safety program, Patient and Family Programs, Information Resources, and the Research Grant Program.

Program managers play a lead role in the successful planning, implementation and evaluation of key programs and initiatives at the National Patient Safety Foundation (NPSF).   This position is also responsible for gathering information to help monitor and measure program results.
Essential Functions:

• Provide administrative support, e.g., information gathering, preparation of materials, project tracking and facilitation for specific programs and projects.
• Manage the work of team members, consultants and subcontractors to achieve educational goals of each project.
• Implements and maintains program related databases and files.
• Adjusts and shapes program activities to meet the changing and maturing needs of the membership programs. 

Required Skill Sets
Organization: Exhibits excellent organizational skills; Is able to manage multiple priorities and tasks; Prioritizes tasks and assignments appropriately; Is able to disseminate required information, reports and project status upon request; Results oriented
Communication: Excellent verbal and written communication skills; Ability to produce reports, electronic presentations and manage appropriate electronic media; Articulate and knowledge-based when presenting publicly
Project Management: Implements key programs and related activities through consistent and effective project planning, management and evaluation.
Problem-solving: Strong analytical and critical thinking skills; Demonstrates consistent sound judgment and decision making; Is able to identify potential problems and provides proactive solutions for management of problems; Is able to recognize need for supplemental resources
Leadership: Demonstrate ability to work independently and in team environments; Exhibits a high level of accountability and personal responsibility

Knowledge, Skills and Abilities

• Strong interpersonal skills, energy, drive and initiative
• Results oriented
• Excellent verbal and written communication skills
• Demonstrated ability to work independently and in team environments
• Strong analytical and critical thinking skills
• Advanced user ability with MS Office applications

Credentials & Experience:
Bachelors degree 
Experience in a clinical setting a plus, however it is not required.
The National Patient Safety Foundation is relocating to Boston. Come help us make a difference.
Qualified candidates should submit their resume, with cover letter stating salary history and requirements, to:
employment@npsf.org or mail to: HR – Employment | National Patient Safety Foundation | 132 Mass MoCA Way | North Adams, MA | 02147

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Senior Director, Strategic Partnerships

Job Summary: 
The Senior Director, Strategic Partnerships serves as a key contact for external partners and affiliate professional organizations. He/She works closely with the President to identify, secure and maintain outside relationships, development opportunities and funding activities. He/She will have extensive leadership experience working with boards and executive leadership to build future business lines and identify new revenue streams that support the Foundation’s mission and programs. The Director is highly collaborative, strategic and creative, has solid project management experience and is able to act as a key contact to the external audience as appropriate. 

Duties and Responsibilities:

• Identifies and develops collaborative opportunities for new program design and implementation;
• Provides business planning and project management for new programs development;
• Facilitates and coordinates tools, processes, and infrastructure necessary for project completion;
• Provides routine and ad hoc tracking and performance reports as required;
• Builds collaborative teams and serves as a key contact for internal and external customers;
• Maintains appropriate national, regional and local professional networks that benefit the Foundation;
• Develops and maintains operational budgets and meets projected targets;
• Develops appropriate goals and achieves objectives within stated time frames and parameters;
• Represents NPSF at national and regional meetings and seminars as required;
• Ensures that customer needs are identified and met;

Knowledge, Skills and Abilities:
Exhibits excellent organizational skills; Is able to manage multiple priorities and tasks; Prioritizes tasks and assignments appropriately; Is able to disseminate required information, reports and project status upon request; Results oriented

• Excellent verbal and written communication skills; Ability to produce reports, electronic presentations and manage appropriate electronic media; Articulate and knowledge-based when presenting publicly
• Advanced user ability with MS Office applications
• Knowledge of business planning principles, practices, techniques, and tools; Manages multiple priorities and stakeholders effectively; Provides appropriate status reports and is proactive in advising executive leadership; Work is timely, exhibits excellent customer service and is consistent with follow-up
• Strong analytical and critical thinking skills; Demonstrates consistent sound judgment and decision making; Is able to identify potential problems and provides proactive solutions for management of problems; Is able to recognize need for supplemental resources
• Analyzes issues and is able to extrapolate appropriate solutions; Visualizes global concepts and connects concepts to develop actual growth opportunities; Exhibits knowledge and understanding of the principles, processes, and requirements for strategic planning and development within a non profit institution
• Exhibits a high level of integrity; Communicates across the organization openly and with respect;
• Able to meet funding and development goals as set forth in approved budgets annually; Ability to identify and secure alternative funding/revenue sources
• Develops and maintains annual operating budgets; Consistently meets budget targets
• Demonstrates ability to work independently and in team environments; Exhibits a high level of accountability and personal responsibility

Credentials & Experience:
Bachelors Required. Master’s preferred.
3-5 Years experience successfully executing and managing programs and projects required
Demonstrated ability in strategic planning and partnership development

The National Patient Safety Foundation is relocating to Boston. Come help us make a difference.
Qualified candidates should submit their resume, with cover letter stating salary history and requirements, to:
employment@npsf.org or mail to: HR – Employment | National Patient Safety Foundation | 132 Mass MoCA Way | North Adams, MA | 02147

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Director, Partnership for Clear Health Communication

Job Summary:
The Director serves as a key contact for PCHC @ NPSF, PCHC members, partners and affiliated professional organizations and is responsible for the Health Literacy programs of the Foundation. She/he works closely with the VP, Programs to identify, secure and maintain said relationships, development opportunities and funding activities. The Director will have extensive leadership experience working with boards and executive leadership to build future business lines and identify new revenue streams that support the Partnership. The Director will be highly collaborative, have solid project management experience and able to act as a key contact to external audiences as appropriate. 
Essential Functions:

• Identifies and develops collaborative opportunities for new program design and implementation;
• Identifies and pursues opportunities to further the health literacy work within the context of patient safety
• Assess Ask Me 3 program materials and in collaboration with appropriate stakeholders, designs and implements product maintenance and re-design processes for sustained viability and program growth; furthers global application of program
• Develops and implements a business model for Materials Review program;
• Identifies revenue opportunities to fund future program growth
• Provides business planning and project management for new programs development;
• Facilitates and coordinates tools, processes, and infrastructure necessary for project completion;
• Identifies appropriate internal and external resources;
• Identifies trends in healthcare and evaluates practices for their applicability to PCHC @ NPSF products and services and improving health literacy; Benchmarks Partnership performance and implements best practices;
• Provides routine and ad hoc tracking and performance reports as required;
• Builds collaborative teams and serves as a key contact for internal and external customers;
• Maintains appropriate national, regional and local professional networks that benefit the Partnership;
• Develops and maintains operational budgets and meets projected targets;
• Develops appropriate goals and achieves objectives within stated time frames and parameters;
• Monitors staff and provides feedback for maximum performance;
• Represents the Partnership at national and regional meetings and seminars as required;
• Serves as liaison to the PCHC Advisory Board, NPSF Boards and stakeholders ensuring that customer needs are identified and met
• Participates in leadership, staff and team meetings as required

Required Skill Sets:
Organization:
Exhibits excellent organizational skills; Is able to manage multiple priorities and tasks; Prioritizes tasks and assignments appropriately; Is able to disseminate required information, reports and project status upon request; Results oriented
Communication:
Excellent verbal and written communication skills; Ability to produce reports, electronic presentations and manage appropriate electronic media; Articulate and knowledge-based when presenting publicly
Technical:
Skill in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures;
Technology:
Advanced user ability with MS Office applications
Project Management:
Knowledge of business planning principles, practices, techniques, and tools; Manages multiple priorities and stakeholders effectively; Provides appropriate status reports and is proactive in advising executive leadership; Work is timely.  The Director exhibits excellent customer service and is consistent with follow-up
Problem-solving:
Strong analytical and critical thinking skills; Demonstrates consistent sound judgment and decision making; Is able to identify potential problems and provides proactive solutions for management of problems; Is able to recognize need for supplemental resources
Analytical:
Analyzes issues and is able to extrapolate appropriate solutions; Visualizes global concepts and connects concepts to develop actual growth opportunities; Exhibits knowledge and understanding of the principles, processes, and requirements for strategic planning and development within a nonprofit institution
Interpersonal:
Exhibits a high level of integrity; Communicates across the organization openly and with respect;
Design/Development:
Able to meet funding and development goals as set forth in approved budgets annually; Ability to identify and secure alternative funding/revenue sources
Budgeting:
Develops and maintains annual operating and capital budgets; Consistently meets budget targets
Leadership:
Demonstrate ability to work independently and in team environments; Seeks opportunities to mentor and/or coach staff; Exhibits a high level of accountability and personal responsibility
Credentials & Experience:
Bachelors Degree, Master’s preferred.
3-5 Years experience successfully executing and managing programs and projects required
Experience in health literacy work strongly preferred, preferably within the context of patient safety.

The National Patient Safety Foundation is relocating to Boston. Come help us make a difference.
Qualified candidates should submit their resume, with cover letter stating salary history and requirements, to:
employment@npsf.org or mail to: HR – Employment | National Patient Safety Foundation | 132 Mass MoCA Way | North Adams, MA | 02147

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Manager, Conferences and Congress

Job Summary:
The Manager, Congress and Conferences is responsible for strategic management of the Foundation’s Annual Congress, Lucian Leape Institute functions and over 20 conferences, workshops, and other events. The Director will also be responsible for recommending and implementing an innovative approach to NPSF’s meetings and exhibits.  Other primary responsibilities of the Manager will include contract negotiations and execution, oversight of outside event management vendors, and also the planning, scheduling, and production of the Foundation’s meetings, conferences, workshops, committee meetings and other events.  The Director will recommend and advise department heads, committee chairs, and others as to the feasibility of using certain venues consistent with budgetary constraints.  Key to the success of this individual is maintaining professional and ethical relationships with all vendors, NPSF staff and board members, meeting participants and other VIP’s.  This position requires excellent interpersonal communications and public relations skills.

Duties and Responsibilities:

• Develops creative and innovative approaches to directing the Foundation’s meetings and exhibits.
• Plans, directs, and implements all logistical aspects of the Foundation’s meetings and exhibits.
• Solicits and secures proposals from potential meeting venues and with the assistance of staff, conducts site inspections as needed.
• Maintains a professional and ethical relationship with all vendors.
• Negotiates contracts, produces departmental monthly reports, and prepares reports on each event.
• Prepares schedules of events in consultation with appropriate staff.
• Schedules events at hotels and Convention Centers, makes arrangements for function rooms and sleeping rooms, and follows up on room setups, staging, food functions, and other physical arrangements.
• Confers with the COO and VP, Programs throughout the program planning process.
• Oversees and trains staff members on relevant aspects of meeting management and ethical and professional behaviors.
• Communicates with speakers on logistics, registration, housing, and audiovisual requirements.
• Prepares a written report on each meeting regarding hotel/convention center efficiency, performance by vendors, and any other relevant aspects.
• Contracts with and manages vendors including event management, decorator, audiovisual services, exhibit management, catering services, and entertainment. 
• Manages space for use by external groups during Foundation meetings. 
• Assists in the development of budgets and supervises expenditures for all NPSF meetings.
• Applies project management techniques to the production and documentation of the annual Congress and all other events.

Knowledge, Skills and Abilities:

• 5-8 years of meetings and exhibits work experience.
• Expertise in working with convention centers, hotels, decorators, audiovisual and registration companies.
• Strong interpersonal and PR skills.
• Strong sense of professional business ethics as related to the meetings industry.
• Highly professional appearance with a high degree of business etiquette.

Credentials & Experience:

• Bachelor’s Degree required
• CMP Certification strongly preferred

Specialized Knowledge & Skills:

• Knowledge of policies and procedures pertaining to commercial exhibit shows.
• Advanced knowledge of the Meetings & Exhibits Industry
• Understanding of current trends in the meetings industry
• Familiar with electronic meetings

Computer Knowledge:

• Advanced user ability with MS Office applications

The National Patient Safety Foundation is relocating to Boston. Come help us make a difference.
Qualified candidates should submit their resume, with cover letter stating salary history and requirements, to:
employment@npsf.org or mail to: HR – Employment | National Patient Safety Foundation | 132 Mass MoCA Way | North Adams, MA | 02147

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Executive Assistant to the President

Job Summary:
The executive assistant will provide day-to-day administrative support to the President of the Foundation. Responsibilities will involve relieving the President of administrative functions in order to increase the time the President has available for executive level responsibilities; this will involve screening phone calls, writing routine and various correspondence to ensure information is communicated to a wide base of constituents as needed; prepares materials and takes minutes at meetings as needed; organizes various meetings and travel arrangements; manages calendars; maintains central files; and has comfort with interacting with members of the board and outside constituents; and may have some project management responsibilities. A bachelor’s degree is preferred. Must be highly organized and detailed oriented; possessing flexibility, excellent interpersonal, written and verbal communication skills. Proficient in MS Office, database management and experience in a similar role of support required.

The National Patient Safety Foundation is relocating to Boston. Come help us make a difference.
Qualified candidates should submit their resume, with cover letter stating salary history and requirements, to:
employment@npsf.org or mail to: HR – Employment | National Patient Safety Foundation | 132 Mass MoCA Way | North Adams, MA | 02147

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